Assisted Digital Support (ADS)

City of Lincoln Council and North Kesteven District Council have a dedicated team to assist with digital and budgeting requirements associated with Universal Credit. They can support clients to transact with Universal Credit using a personal computer or their own device, ensuring log-in credentials are kept safe, setting up email addresses, and ensuring easy access to accounts. Helping to maintain claims by: Managing claims via online Universal Credit account, uploading documents, change in circumstances, printing documents, supporting personal budgets etc. The aim is to help people understand Universal Credit, what can and cannot be claimed, entitlement to other benefits as well as maintaining budgets.