When you’re considering improvements to your home or an extension to your property, it is important that you find out the location of your utility services (such as pipes and metres) before you start.
If your works are proposed in the vicinity of your utilities you need to contact your utility company to discuss whether there is a need to move things like the meter or make any alterations to the location or routing of any pipes.
Citizens Advice
Citizens Advice provides information and advice about how to find your gas or electricity supplier.
Find your gas supplier
To find out who supplies your gas you can either:
Meter Number Helpline
Telephone: 0870 608 1524
Monday to Friday, 8:30am to 5pm
Calls cost 7p a minute, plus your phone company's access charge.
You can ask for your Meter Point Reference Number (MPRN). You might need this when you sign up to a new gas supplier.
Find your electricity supplier
To find your electricity supplier you first need to check who your network operator is. This is who owns and operates the cables in your area.
Check who your electricity network operator is on the Power Cut 105 website. You’ll need to know the postcode of the property.
If you get an error message, refresh the page and enter your postcode again.
When you know who your network operator is, visit their website to search for your electricity supplier. You can usually search using your property’s postcode, but some network operators might ask you to fill in a form.
Visit citizensadvice.org.uk to find out more about how to find out who your gas or electricity supplier is.
Energy Network Association
The Energy Network Association provides information on Building works and gas pipes.
Visit energynetworks.org to find out more about what you need to know.
Gas Safe Register
Working with gas can be dangerous, so it’s crucial that you never try to fix, fit or move appliances like your boiler or cooker yourself. Badly fitted or poorly maintained gas appliances can cause gas leaks, fires, explosions and carbon monoxide poisoning; it just isn’t worth the risk.
By law, anyone carrying out work on gas appliances and fittings as part of their business must be competent and registered with Gas Safe. That’s why you should only ever use a Gas Safe registered engineer to carry out gas work in your home.
Visit gassaferegister.co.uk for more information about Gas Safe and to find a Gas Safe engineer.