All providers wishing to list their goods or services on Connect to Support Lincolnshire will need to sign up to and uphold the Code of Conduct, this forms part of the registration process. The provider should not under any circumstances consider, or promote, this to be an endorsement by Lincolnshire County Council, Age UK or Lincolnshire NHS of:
1. the service provider,
2. or, the services/products advertised
Under no circumstances should the provider refer to, use, or rely upon this code of conduct in advertising selling and promoting services/products etc.
Under no circumstance will Lincolnshire County Council, Age UK, Lincolnshire NHS or Public Consulting Group be liable or responsible for loss or damage of any kind other than liability which cannot be excluded or limited under applicable law.
Lincolnshire County Council reserves the right to update or modify the Code of Conduct at any time without prior notice. Providers are advised to regularly review the Code of Conduct for this reason.
- ensure that material displayed within their store on the site is accurate and reliable.
- ensure all services/products are legal and fit for purpose.
- ensure that they comply with all relevant requirements imposed by Civil and Criminal legislation relating to the sale and supply of goods and services are upheld.
- ensure they treat customers fairly at all times.
- ensure that customers are not treated in a discriminatory way. Customers must be treated equally and in a polite and courteous manner, regardless of age, disability, HIV status, marital status, race, religion, gender, sexual orientation, national origin or ethnicity.
- ensure all staff are appropriately qualified to relevant professional standards.
- ensure safe working practices so as to avoid placing staff, volunteers, customers or any other person at risk of injury.
- follow any relevant safe working procedures published by manufacturers of equipment, the Health and Safety Executive or as part of industry standard guidelines.
- complete their own checks to ensure staff and volunteers are appropriate to deliver services. Where staff or volunteers are in direct contact with vulnerable adults, checks will be made with the Disclosure and Barring Service (DBS), and appropriate action taken, to ensure the safety of customers.
- recognise that some customers will be vulnerable due to their age, mental and/or physical condition or need expertise, more information and support to determine what goods or services are suitable for their needs. Such customers may take longer to reach appropriate decisions and providers will ensure that they are given sufficient time for this.
- ensure that customers have a complete and clear indication of price, or how the price will be calculated before purchase; and providers will ensure that no undue pressure is placed on the customer to reach a decision to purchase.
- ensure users of the service are safeguarded and their wellbeing is being promoted at all times.
- ensure they operate within the Connect to Support "Terms and Conditions"
- ensure front line staff are given id badges/cards so they are easily recognisable and can be linked to the correct company. Making sure staff are compliant with wearing these at all times.
- Services under the Health and Social Care Act 2012 are regulated by the Care Quality Commission (CQC) and will be subject to adherence to regulatory framework.
- Commercial providers will have public liability indemnity insurance of no less than £10 million.
- Voluntary groups will have public liability indemnity insurance of no less than £5million.
- Providers may also wish to indicate compliance with other schemes, kite marks, registered industry standards etc.
Lincolnshire County Council, Lincolnshire NHS, Age UK and PCG retain the right to suspend and/or remove providers from the Electronic Market Place at any time if there is a breach of this code of conduct.
While every care has been taken in the compilation of the information on this website, neither Lincolnshire County Council Lincolnshire NHS, Age UK and PCG will be held responsible for any loss, damage or inconvenience caused as a result of using the site and any inaccuracies/errors within these pages.
If you choose to purchase services via the Marketplace, you are advised to refer to the Buyers Guide prior to making a purchase, as well as making your own enquiries and seeking independent advice. This is applicable to Adult services only, as there is no Marketplace for Children's services.