(Calls to 0300 numbers cost no more than calls to geographic (01 and 02) numbers and from mobiles typically cost between 10p and 40p per minute. If you are unsure what your tariff is please check with your provider. Calls to 0300 numbers from landlines and mobiles are included in free call packages).
You can also contact us by clicking the "live chat" or "leave a message" tab at the bottom right of your screen.
House, garden and pet care
There is help available with maintaining property for homeowners who would like to continue to live independently and safely in their own homes.
There are a number of agencies in the county who can support you to maintain your home. We have included a few agencies whose services we are aware of. This is not an endorsement of these particular agencies, and we advise that you look in the directory of service to find an agency which suits you.
If you are aged 50 years and over, Age UK can give you information about local tradespeople who can help you. They can also arrange a minor repair service, for example to help with fitting door bells, locks and safety devices, replace light bulbs, smoke alarm batteries, etc. There is a charge for this service
If you are an older person who wants support to maintain your home and you live in the Stamford or Bourne area, the Evergreen Care Trust may be able to help you through their home support service
There are services available to assist you with care for your pet from walking your dog to providing a temporary or permanent home for your pet.
Canine Care Card by the Dog's trust. The Canine Care Card Service is available nationwide and totally free-of-charge. As a Canine Care Card holder, if you become seriously ill or pass away and can no longer look after your dog, we will look after your canine companion, help them get back on their paws, and find them a new, loving, forever home
The Cinnamon Trust is the national charity for elderly and terminally ill people and their pets. We seek to keep owner and pet together for as long as possible with the help of a national network of volunteers who assist when day to day care poses a problem.
The RSPCA offer information and advice about responsible pet ownership and some low cost veterinary care such as microchipping, neutering and vaccinations.
The PDSA offer information and advice about keeping pets healthy and may help with veterinary costs for pet owners who are in receipt of some means tested benefits.
Petmatey offer help with pet care, dog walking and boarding.
The Priority Services Register (PSR) is a free and voluntary system that your supplier uses to ensure the correct support is given to its most vulnerable customers. It is designed and overseen by Ofgem for energy and Ofwat for water suppliers, and ensures individuals with special requirements have access to additional support as and when they require it.
Support may vary by supplier and by an individual’s circumstances, but can include:
Advanced notices of planned service interruption
Priority service support during emergencies and unexpected service interruption
Nominee scheme – to nominate someone to receive communications and bills from your supplier
Quarterly meter readings and assistance with billing including large format, Braille and audio letters
Identification and password scheme
You may be eligible to register for free, if you or someone in your household:
Have reached pension age
Have children aged 5 and under
Have a disability or long-term medical condition
Rely on medical equipment that requires a power supply or refrigerated medicines
Would struggle to answer the door to get help in an emergency
Are recovering from an injury and need short term support
Have extra communication needs
Living with dementia
For example, by signing up to Anglian Water's Priority Services Register they will then know you or your loved one's situation, so you won’t need to repeat yourself every time you speak to them, and you may access a range of priority services, including:
Being proactively contacted if there’s a planned interruption to your water supply.
The password scheme - add a password to your account to help protect you against bogus callers (remember, Anglian Water will NEVER say they’re from the “Water Board”).
Help reading your meter, if you find this difficult.
You can communicate in your preferred language, using the translation services. This includes British Sign Language.
Be supported to better understand your bills. Anglian Water can call or visit your property to talk through bills when they’re produced.
“Knock and wait” and “call and wait” so if you need a bit longer to get to your phone or door, Anglian Water will wait.
To sign up to your current supplier's free Priority Services Register and confirm eligibility, we have provided some links below:
