
Staying Safe at Home
The following advice is available regarding preventing falls, staying warm and keeping cool, avoiding scams, and reducing the risk of fires in your home.
The following advice is available regarding preventing falls, staying warm and keeping cool, avoiding scams, and reducing the risk of fires in your home.
Bogus callers, sometimes known as doorstep fraudsters, are people who trick their way into people's homes with the intention of stealing money or property.
These people often work in teams and they usually target people who are vulnerable. Doorstep fraudsters can be anyone and use many different guises to gain entry to your home, often pretending to be Council officials, workmen from the gas, electricity or water companies, or even the police. Most official companies will send you a letter first and you can ask your gas, water or electricity supplier to give you a unique password for additional security.
If you are in any doubt about the person on your doorstep then remember the following advice:
Always
Bogus workmen and criminal traders
Bogus workmen and criminal traders may try to carry out unnecessary repairs on your home and can be quite persistent and convincing.
Before you consider getting building work done visit this information provided by Citizen Advice
Contact Trading Standards via the Citizens Advice Consumer Service on 0808 223 1133 or report a cold caller online here
Most falls happen within the home and there are plenty of measures you can take to keep safe. There are some simple checks you can do yourself. Other issues will require advice from your GP or medical professional.
Some things you can do to prevent falls at home are:
Further information and advice can be found from Get up and go - a guide to staying steady
All healthcare professionals take the risks of falls seriously because of the significant impact they can have on your health. Your GP can carry out some simple balance tests to check if you are at risk of falling. GPs can also refer you to local services who can help you to reduce your risk of falling such as the Strength and Balance exercise programme.
Adaptations to your home can also help in some circumstances. Equipment ranging from simple grab rails to stair lifts can be provided or bought to prevent falls. Several providers are available including those listed in the Providers Directory. Our Equipment and Adaptations page can help to identify where equipment may be bought. Further information about equipment can also be found on the Equipment and Adaptations Page.
Information and advice is available from Lincolnshire Fire and Rescue to help you prevent fires and to keep you safe in your own home. Advice includes smoke alarms, carbon monoxide detectors, electrical and kitchen safety and escape plans.
SHERMAN
The SHERMAN campaign highlights seven factors that put people at greater risk of having a fire, or being less likely to react to a fire.
The online home fire safety check can help identify issues.
Home Fire Safety Check
This easy-to-follow home fire safety check has been developed through a partnership between the National Fire Chiefs Council (NFCC), Fire Kills and Safelincs. It will take you through your home one room at a time and the simple questions will help you spot fire risks as you go around your home.
You can use the tool to:
Based on the answers given, you may be asked to fill out a form with your contact details to arrange for a community Fire Safety Advocate to provide further fire safety advice to you.
This tool is accessible on a mobile device and can be completed by the resident, a relative, carer or a visiting professional in just a few minutes.
Take the online home fire safety check on scan the QR code:
Stay Fire Safe whilst budgeting
Click on this Stay Fire Safe Leaflet from the National Fire chiefs Council to find out how to stay Fire Safe during the cost-of-living crisis.
Any professional can refer someone for a Home Fire Safety Visit if concerned about their fire safety. The referral process will assess if the occupant is eligible for a Home Fire Safety Visit.
Find out more about Home Fire Safety Visits
The home is the place where accidents are most likely to occur. Everyone should be aware of the dangers in the home so that accidents can be avoided. Information is available to raise awareness of the type of accidents that may occur in the home and what steps you can take to prevent them.
By staying vigilant and always taking a moment to stop, think and check whenever we’re approached, we can help to protect ourselves and each other from fraud. For further advice, knowledge and tools visit Stop! Think Fraud - How to stay safe from scams
Scams can be devastating. It can affect anyone, but often they can impact older people, or those that are isolated and vulnerable the most.
Scammers will use manipulation and control techniques to get you to part with your cash, including lines such as ‘you have won a lottery, sweepstake or competition’, ‘somebody has left you an inheritance’, 'there is a problem with your account' or 'you might be entitled to a discount or special deal'. All such scams ask victims to pay some money such as an ‘admin fee’, to receive the goods, services or benefits that you will never receive. These scams are often advertised via mail, email or website advert, telephone and even by doorstep cold callers.
Banks will never contact you out of the blue requesting your information, pressuring you in to taking immediate action, or making you feel uncomfortable about your financial situation. If you receive such communication and are unsure, suspicious or feel uncomfortable, you should end the call or messaging immediately and contact your bank using the contact information on their own website or visit them in person if you are able to.
More information about impersonation fraud can be found here.
Visit Citizen’s Advice for more information on scams.
To report scams or fraud contact Action Fraud.
Police, Fire and Rescue and Medical Emergency call 999
For medical conditions that are not life threatening call or visit one of the following:
For booked appointments with the traditional GP Out of Hours Service, dial NHS 111 6.30pm-8am on weekdays or 24hours a day at weekends and Bank Holidays.
For injuries only (cuts, minor burns, sprains and suspected fractures, bites and stings), walk in without an appointment 6.30pm-11.30pm seven days a week.
Minor injury Units
Urgent care Centres
24 hour A&E departments are at Lincoln County Hospital, Pilgrim Hospital in Boston.
Peterborough City Hospital also offers a 24 hour A&E department.
Different seasons bring different challenges to staying safe and healthy in adverse temperatures. On this page, you will find some hints and tips to help you stay cool in summer and stay warm in winter.
As it continues to turn colder, more people will begin to worry about their energy bills. The cost-of-living crisis is squeezing household incomes tighter than ever and energy is a growing concern. At Citizens Advice South Lincolnshire, we can offer energy advice. Our Adviser can help with energy savings tips, ensuring people are getting all the help they need from their supplier and identifying any grants or available support. 'To refer someone for an energy advice appointment, please complete the link below
https://www.citizensadvicesouthlincs.org.uk/energy-referral-form/
This is subject to adviser availability. We will keep you updated if demand exceeds resource
Keeping warm in winter
Staying warm in winter is really important in order to prevent colds, flus, and more serious health conditions. If you are over 65, have a long term health condition, or are disabled you are much more vulnerable to cold-related illnesses.
There are many ways you can keep yourself healthy and warm in winter. Some ways include:
Staying cool in summer
Keeping cool in summer is really important to prevent dehydration, heat exhaustion and heatstroke. If you are over 75, have a long term or serious health condition, have a mobility problem or are taking medication which affects your body’s temperature control, you are more vulnerable.
There are many ways you can keep cool and comfortable in hot weather. These are some ways you can reduce risks to your health and stay cool:
Always seek medical help if you are worried that someone has dehydration, heat exhaustion, or heatstroke.
Save money on Energy
A Winter Fuel Payment is available to help you pay your heating bills if you were born on or before 5th May 1953 (this date changes every year).
A Cold Weather Payment may be available to you if you are in receipt of certain benefits. You will get £25 each time your local temperature is either recorded or forecast to be an average of 0C or below over seven consecutive days.
Under the Warm Homes Discount Scheme you could get £150 off your electricity bill for the forthcoming winter if you are on a low income, you receive certain means-tested benefits and your energy supplier is part of the scheme. But you need to apply now! Check with your supplier as soon as possible as the number of discounts they offer are limited and issued on a first come, first served basis. Once they are gone, the scheme closes. The scheme opened on Monday 16th October 2023, and many energy suppliers are already accepting a high number of applications. Don’t miss out! To check if your supplier offers the Warm Homes Discount for the 2023/24 scheme visit www.gov.uk/the-warm-home-discount-scheme. Alternatively telephone your supplier. If you receive the Guarantee Credit element of Pension Credit you don’t need to do anything as the discount will be automatically applied to your bill. The Warm Homes Discount scheme is a Government scheme that is applied as a one-off discount on your electricity bill.
The Energy Saving Trust has advice on how to reduce your energy bills. It also has information about current UK grants and schemes.
By switching your energy supplier you can save money. Ofgem has a list of accredited energy comparison sites. This means that all the prices you find will be calculated and displayed in a fair and unbiased way.
Resources for people struggling to pay their energy bills.
Winter Fuel Payment helps older people with their heating bills - claim form, how much you get, eligibility. The deadline to make a claim for winter 2021 to 2022 is 31 March 2022.
Grants and benefits to help you pay your energy bills - Citizens Advice
Grants, benefits and other support, including Warm Home Discount, Winter Fuel Payment and Cold Weather Payment.
Carbon monoxide can be produced when poorly maintained, incorrectly fitted or badly repaired appliances do not burn gas completely.
Look out for the following signs that could indicate that a gas appliance is not working correctly, and CO may be present in the house:
Dark, sooty staining on or around gas appliances
Find out how to protect yourself in your home here.
Register your appliances to get free safety updates.
Just taking a few minutes to register your appliances at registermyappliance.org.uk, means that you could access free safety repairs if they were ever needed, potentially preventing fires and accidents in the home.
For further information on how to do this and the benefits visit the Lincolnshire County Council website.
The Met Office will sometimes issue severe weather warnings, indicating varying levels of disruption and danger to communities.
The following telephone lines may be helpful if required when reporting:
Information and advice for your local community can be found on the following websites:
The Met Office have a flood warnings guide, information on floods and flooding and what to do in a flood.
The Lincolnshire Resilience Forum have information on flooding and severe weather.