This page has information for Personal Assistants who support an individual that receives a social care direct payment and has chosen to or is considering managing their direct payment through Virtual Wallet.
Virtual Wallet is designed to support Personal Assistants by providing a simple and efficient way of managing timesheets and invoices.
If the individual you support has chosen to use Virtual Wallet, as part of setting up their account, they will be asked to provide their PAs contact details. In this instance, you will receive an email from the Virtual Wallet support team confirming that you need to register on Virtual Wallet and providing guidance on how to complete this process.
PAs only need to register on Virtual Wallet when invited to do so by the Virtual Wallet support team.
All registered PAs will need to complete a timesheet in Virtual Wallet, on a weekly basis. The person you support will be asked to approve the timesheet. Once your timesheet is approved:
Employed PAs – Virtual Wallet will make the timesheet available to your payroll provider for processing. The payroll provider will then send a pay slip to you and return the payment calculations to Virtual Wallet for payment to be made to you.
Self-employed PAs – Virtual Wallet will make the relevant payment to you.
It is important to note that all payments will continue to be processed in line with the schedule you have agreed with the person you support.
Once setup, the Virtual Wallet support team will provide PAs with details to enable them to log onto the Provider portal. All paid and unpaid invoices are available to view, under ‘grouped invoices’. To access any historical invoices, PAs will need to contact the Virtual Wallet support team by email – info@myvirtualwallet.co.uk
PAs will have read only access to their account on the provider portal. To request changes to your account, email info@myvirtualwallet.co.uk
If you have any queries relating to orders, timesheets, payments or invoices, contact the Virtual Wallet support team by email info@myvirtualwallet.co.uk or call 03300 582 690.
