For Personal Assistants
If you are already set up to provide PA support through a Virtual Wallet and are having trouble with the system contact PCG on 03300 582690 or email email@example.com
New to Virtual Wallet? Sign up as a PA
What PA’s need to know about Virtual Wallet:
PA’s can only be set up as a provider on this site if they support someone with an active Lincolnshire Virtual Wallet.
If this is the case, the person you support will provide PCG with your contact details and PCG will be in touch to get you registered and create your orders.
PCG will contact you to confirm you have been set up and provide details about how to log onto the Provider Portal. After that you just need to complete a Direct Payment timesheet at the end of each week to receive payments.
PCG will process PA payments in line with your agreement with the person you support. If you are paid via a payroll company, your payment dates and frequency will remain unchanged.
All PA’s will need to complete a timesheet via our online system on a weekly basis. The person you support will be asked to approve this each week and, once they have done so, PCG will process it – providing details to your payroll company, where you have one ,or processing the payment directly if you are self employed.
Once set up, PA’s will be given details by PCG for logging onto the Provider Portal. This is where you can see your paid and unpaid invoices. Just look under the ‘Grouped invoice’ section. Historical invoices are available by emailing firstname.lastname@example.org
PA’s will have read only access to their accounts and can request changes to it by emailing email@example.com